Do ABSA not want me to use my CC!!!

My Credit Card decided that it has given up on life, right in the middle of a Sunday afternoon grocery shop, making it impossible to buy groceries and then subsequently go out for lunch.<br> <br> In order to check my card and hopefully get a new one, I visited the ABSA outlet in Nicolway Shopping Centre. <br> I was informed by the woman behind the counter, that he colleague was not in and he had different system rights to her and she may not be able to assist me, but she would try.<br> After doing a short scan I was informed that she could not help me and I would have to wait for her colleague, who was maybe 30mins away or go to the branch at Bryanston Shopping Centre.<br> <br> This has got to be the most ridiculous thing I have ever heard, how can the ONLY person in an outlet be unable to assist any customer who walks in.<br> <br> To make matters worse, when I went to have my debit card replaced last week, this same branch was unable to assist me as well. Which leads me to question why they have a branch.<br> <br> I know have no Credit Card and a debit card which is due to expire. Obviously ABSA don't want me to spend money.