***** Division / ***** case ABSA

On 30 Oct 2025 I was ****med out of a lot of money, When I realized it, I immediately contacted the ABSA ***** division. It was in less than 40 minutes after the ****ming occurred. I submitted all relevant documents and affidavit from SAPS as required. 2 weeks later I had to call and ask about my ***** case as I got no feedback on it. A week later i got an sms that the case has been finalized. Another week later I had to phone to ask for the email to know what the outcome was. On 25 Nov 2025 i got the email that declined my claim. I decided to put in an representation as they stated that the claim was denied because I gave the ****mers my PIN and OTP, which was stated in my affidavit that I did not give the ****mers any such details. The ****mers did not ask any of my banking details. That just showed me hat they did not even looked at my affidavit. The hackers hacked my phone while I was on the line with them. On 1 Dec 2025 i put in my representation and mitigation letter to ask for re-assessment of the case. On 4 Dec I submit a mitigation letter again. On 15 Dec 2025 I enquire again about this case. It is up to date 20 Dec 2025 that I had not yet been contacted by ABSA ***** to talk about my case. I have not received any ***** Alert or any notifications from the bank while the transfer of my money out of 3 of my ABSA accounts were done. NOTHING , ZERO alert or notification that asked: "we suspect *****ulent transfers are going on in your accounts, is it you?" Above everything I am asking myself what did ABSA do to protect me from these transfers into a Discovery Bank Account? The worst is that the communication of ABSA ***** is non existent unless you phone them and try to solve the matter. I have been a client with ABSA for many many years. Unfortunately I came to the conclusion that ABSA is not protecting its clients at all. They don't care whether you are ****med or your money been transferred without your knowledge. This serves to be a warning to clients to rather withdraw your funds and go to a bank that is protecting it's clients. This can happen to you and it happens very quick, before you know it. The funny thing about this whole story is that not once did I give any of my banking details or even my ID Number. It seems that they hacked my phone through my Bank App. The service I got from ABSA in a very difficult time where all my money was transferred was non existent, and ABSA didn't show any sympathy/ empathy to me as a client. I am at a stage where I am wondering if this was not an Inside job at the bank itself. No Id number, No bank Details, Nothing was asked, I must also say that about 2 months before this I had to change my DT Card twice because of DT orders and purchases that went through my account without me authorizing it. So be careful with this business and watch your money.