1 reviews | Active since Aug 2018
Disturbed and enfuriated
I have sent a query to ABSA since 23 August 2018 and I have to contact the bank all the time to get feedback which is not consistent. I am still being asked to submit documents I submitted on the day.
As much a the query is being investigated, can I get proper and accurate feedback, it is ridiculous that they tell me that they will call me on the same day and they don't, I call again to speak to a different consultant all the time and each one gives their time lines and now I am told that it will 30 days (which is ridiculous) but I don't have anyone calling me.
This is a matter of urgency and its awfully stressful so I need someone to contact me because this is ridiculous.
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Good day Miss Mpele,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Good day Miss Mpele,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.