Distrusted Customer Service

I Tried replying to your email but to get an error report on your email address

Good Day Basani

Hope to find you in good health

I have been struggline to get ahold of your call centre for assistance on my upgraged serial no.

On Thursday I got thru to your center & was informed by debbie or Debra that I'm to follow up over the weekend to get assistance on my quary.
She gave me 2 no's *** & ***

On Saterday I called *** no one picked up I had I left a voice mail for Greg to call me back till now no one called back.
I called ***  opt 1 & 2 .... no luck at all

Sunday I called *** no one picked up I had I left a voice mail for Phillip to call me back till now no one called back.
I called ***  opt 1 & 2 Lebogang picked instructed to install sofftware reboot & get the new seriall & call back if there is a problem.

I followed the instruction & still no new serial no.

I called back Thembathey unable to assist I have to call back Monday & ask for Thebelo as they the only one's handling serial no's for clients

This morning I spoke to Ranesh who was unable to assist & said I'm to call complaints section.

I spoke to Rosalea at coplains who confirmned there system is down & will log it when system is up & let me know via SMS , well its 16h01 & I still have not heard from anyone.

Being a ABSA customer for almost 30 years & this is the service I get ....

H. Bandoo ***

I would like to Thank Basani Hlungwane for doing what so little of us is doing nowadays listening to the customer Basani thank you for calling me & listen to what was on my mind something we don't get a lot today as we so in a hurry to dismiss without listening that is why complaints is piling up , so THANK YOU Mam for taking your time out to listen to a micro fish in this big world we living in.