DISTRAUGHT SERVICE

I am very distraught by the service I received at ABSA Mooiriver branch (Business Department). My dad passed on and his business account, personal account and my account are currently on hold since the accounts are linked. My brother reported his passing of which I do not have a problem with, but my concern is the manner in which everything was done.

I have signing power over the account but was not made aware that the death was reported meaning the business information was leaked wrongly so. Meaning our cash at the bank is not safe as anyone can just produce a death certificate and the account will be on hold without verifying on the system.

The business consultant and area manager were giving me the run around, the whole time I had to call in and go to the branch to find out how far the process was, no feedback was given until I insisted I to know what was really happening, a call was made to the estates department only to find out there are outstanding documents which I was not aware of, because no one made follow up. The consultant then gave me the estates numbers and reference number to make my own follow up.

Last week friday the 12 April 2024 I called in to ask how far the process was, then was told the documents are there but no instruction was given as to what must be done with the documents so the process is still on stage 1.

The business must operate but there is no cash to sustain the business, the area manager advised me to write down a list of expenses/debit orders that must be paid, I submitted the list but no feedback was given. I paid expenses mid March and end of March had to make other payment, it is approximately 2 months with the account being on hold and using my own money or borrowing money elsewhere.

My late dad and myself have been using ABSA bank since 2008/9 and this is the service we receiving, it is a bad reputation especially for a bank like ABSA. Legal action can also be taken to the person that made that transaction of closing the account without my knowledge. I am very much disappointed