Dissatisfied with the lack of service:

Good day Absa

I refer to my last complaint posted early December on the closure of my cheque account. The manager at the Edenvale branch promised to check on my account by mid-end December for the amount of R 340 to clear and close my account. To date I have not received that call / email to advise on when this account will be closed. My concern was always that I did not want to accumulate any bank charges more than the R 300 I was due to pay when I went into the branch to request closure. I now received a call from a consultant telling me the charges are over R 1700 or something to that effect. I will not be paying this amount and am willing to go to the Ombudsman if I have to. When will this account be closed????