bM
bathabile M
1 reviews | Active since Sept 2016
31 Aug 2020, 12:42
Dissatisfied service
Been calling through the debt review department and I am not getting assisted. Since last month the 11th. I am not getting my paid up letters. When I call through I am told account is locked and team leader needs to call me to reset. Or I need to go the branch. I have been to east rand mall branch and was told only the call Centre can assist me at the debt review department. To date no assistance on my accounts. Id number ***. Cellphone ***
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Absa's replyOfficial
31 Aug 2020, 16:27Dear bathabile madlopha Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,Daphne Le GrangeGroup Customer Care
Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply31 Aug 2020, 16:27
Official
Dear bathabile madlopha Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,Daphne Le GrangeGroup Customer Care
Kind regards,Daphne Le GrangeGroup Customer Care