LR
Liz R
1 reviews | Active since Aug 2024
11 Sept 2026, 10:05
Dissatisfied- Embarrassed
After plus/minus twenty years of holding a Bank account with Absa, they decide to Freeze my accounts because they don't have a copy of my I.D. Despite numerous visits to the branches over the years. I was and am still unable to transact on my account. Staff have had to be paid by another device.
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Absa's replyOfficial
11 Sept 2026, 10:31Dear Elizabeth, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply11 Sept 2026, 10:31
Official
Dear Elizabeth, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsGodfrey NdouCustomer Value Management
Best regards,