ZO
Zita O

1 reviews | Active since Mar 2025

25 May 2026, 12:30

Dissatisfied customer

Good Morning,

I am very disappointed in ABSA LAW FOR YOU.. +*** Claim no: CR227-5-2026 I request help in last year, speak to a consultant and request me to send all documents.... I submitted a claim through 6 months ago, it's being rejected this morning. This is very unprofessional. Last week, I got a call from my consultant Precious, she told me that my case was handed over to the claims department and they required an Actury report, which I'm busy with? yet this morning my claim has been rejected. Firstly, when We started off, I consulted with the consultant to find out how they could assist me with a civil case, thirty-party or mail to the suspects son that keep on pushing me and my family?

They refuse to take on my ******** case, or to send a letter to the suspects son/mother. They decided to take on the third-party personal injury case, yet to reject it after 6minths.

I need to know what's the reason why I'm having the supposed top nsurance, which I paid for every month without issues, yet you don't cover anything. Dissatisfied customer Tesa

0
Replies (2)
ZO
Zita O's update02 Jun 2026, 11:01
Reviewer Update
Good Morning Nthabiseng,
I trust that you are well!
I can't believe this, ABSA services, is the worst ever.
Thabo contact me lastweek 27th May from ***, my case will remain open with a time frame of 2weeks and also mentioned that if I required extra time I need to communicate and they will grant me that extra time. Its only a week Today....
I receive an confirmation email righnow that my case will be close from Mr Buthle.

Cleary there's no customer service at absa
I send them an email on the 29th May told them I will submit all document required as soon as I get the report from the orthopedic.
My appointment: 4th June @17h00.
Will definitely submit the document on Thursday or latest Friday 5th June.

What is ABSA law for All for???
What happen to an expected time frame for further updates?
They don't cover for anything as mentioned.
They not assisting at any law case.

I am very disappointed in your services

Unhappy customer



ZO
Zita O's update11 Jun 2026, 15:46
Reviewer Update
Hello
Unhappy customer :
The worst experience in Absa services.
I am very unhappy with your Services.
I was advised by an absa consultant to open a Civil case in order to assist me in this matter.
Since 6months ago, nothing was done. yet since last month my claim was rejected. no matter how many time they requested documents, I provided them with. It's of no use as they don't cover for my civil case on the policy.
When I open the policy there was no clause of not covering for civil cases.

I am left with no choice but to take it up to the ombudsman
Clearly I don't have to open up law policy as they don't cover for a letter or civil.
What is the used of Absa law for All?