Dissatisfied client-refund declined
A refund request was logged by ABSA Date: 5 Oct Ref no: C-***8 with regards to R10 000.0 that was incorrectly transfered by ABSA client to Nedbank & the request was declined.
The money was transferred incorrectly to account no: ***, the correct account no: *** - Bright birds social club As a customer I have have produced all documents supporting the transaction. Why do both ABSA & Nedbank assist their clients. I'm a pensioner & trying to make ends met, yet rules & platforms put in place to assist customers are actually against customers. I am desperate & this is being going on for 2 months now & this money belongs to society. Kindly assist Name Mable Rammutla Cell *** ID NO ***
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Absa's replyOfficial
27 Oct 2021, 14:43 Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***3. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply27 Oct 2021, 14:43
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***3. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,