Dissatisfied client feeling ****med by Absa

Very dissatisfied with how Absa is handling my flexi savings account matter. I wrote here weeks ago complaining about a sudden zero balance flexi account. When approached they referred me to 2 documents which are not even close to resolving my issue.One document was saying, my flexi account will be suspended if my bond is in arrears and another says should there be changes in my account a 10days notice will be given, none of that happened and my bond is not in arrears but Absa decided to take my money in the flexi account and left me dry. This is my savings and they are not willing to return my money. This is a total **** at another level having trusted them with my money for so many years. Am even asking myself, are any of the products i have with them safe, will they deliver in time of need or they will write me letters with big English that only makes sense to them. I think its time i look for another bank because Absa is definitely not for me, fairness and reasonable in dealing with customers ( me) is not their language