Dissatisfied client

I have been experiencing difficulties reaching Absa Vehicle Finance . From the 26th March to date I have not had any feedback regarding my vehicle .. I have called , emailed & visited my nearest Absa Branch & still I haven't been helped . All one hears from Absa is "a consultant will call you shortly" .. while we are aware of the national lockdown & yes it's a crucial time for us all , but still some sort of assistance would be appreciated . We as clients are trying out utmost best to hold on to our assets & put arrangements in to play but it seems like Absa bank doesn't have a care in the world . Do we sit back & watch our hard work go down the drain or is this Bank going to help their clients ... Today been the 22nd April , it is four days short of an entire month that I am trying , do I wait around for reposession to take place ??!!... Please investigate Hello Peter ... Dissatisfied client ..