Dissatisfied

This is the 4th month I'm dealing with unexplainable bank charges. They got reversed on the 25th of Last month but I was still charged . I haven't automatically received a statement from absa, I have to continuously check my transaction history on a printed statement. I sent a query via email on the 11th , Xola Motloung is yet to reply . This is my second complaint about his non response on hello Peter. I'm really dissatisfied and it's becoming harder to utilize my account .