Dissatisfaction on reviewed Bond interest rate

Good day,

I bought a house in September 2017 which was approved by Absa for the full amount, but the property was not in a very good condition. I had to renovate the entire house, except for the kitchen that was not needed. I requested for a reduction in my interest rate seeing that I spent so much on the property and an evaluation was done on the property on 23/01/2018. I paid a deposit on the property of just over 10%, and was approved for a interest rate of prime minus 0.05% which I was not happy with at the time, but accepted it anyway as I wanted all my banking matters under one roof. After the evaluation was done and submitted Absa came down with interest rate by only 0.25% making it prime minus 0.30% in total which I think does not justify what the renovations has done to improve ABSA's property and increasing the loan to value of property significantly. I strongly believe that ABSA could have at least approved prime minus 0.50% or better on this property.

I need you to please refer this matter to senior management within your interest rate department at Absa Home Loans to improve on current interest rate.

Your assistance in this regard is highly appreciated.

Home Loan Account number: ********** 997