Dissatisfaction in olnlne process to open MegaU account at ABSA

I tried to open a MegaU account for my daughter. As am ABSA client I tried to open it at ABSA and it is an online process. I started end of December 2022 with details online and I received a reply that ABSA will get in contact with me within 28 hours. No feedback from ABSA and the next step after the contacted by ABSA is to send the relevant documentation to the e-mail address provided. I did this and the beginning of January 2023 and received a reply ABSA will contact me within 28 hours. This also did not happen. On 16 January 2023 I did receive a call and was for the online application end of December 2022. She asked me the to send the relevant documentation I indicated that I send it already. The call ended when she indicated I will receive a call when the account is opened and to arrange for the bank card to be delivered and address or bank. SURPRISE as I received an e-mail on 30 January 2023 a request to submit the documentation again. I rep**** on 4 Feb 2023 to indicate it was submitted and expressed my dissatisfaction with this process. On 10 Feb 2023 I received a SMS to say the process is cancelled due to not sending the documentation. Up today no feedback in on the e-mail I send to indicated my dissatisfaction to Waseefa Salie (ABSA) on 4 Feb 2023.