Dissatisfaction due to waiting more than a month for a new geyser

Item: Absa
Rating: 1
Author: Mandie T

From 01 February 2021 i have been calling and following up on my geyser claim and till date i a pensioner needs to shower in cold water where i struggle to sleep because of all the pains in my body from the cold bath. This is not fair towards an eldery woman and man that we need to struggle like this to get our geyser fixed.

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Replies (1)

Absa's replyOfficial

11 Mar 2021, 08:35

Dear Mandie

Thank you for bringing this matter to our attention. Kindly provide us with your Insurance account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously. y.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Cust

Absa's reply11 Mar 2021, 08:35

Official