CT
Chantelle T

1 reviews | Active since Sept 2020

09 Nov 2021, 10:53

Dissatisfaction and ***********i

I don't like to look down on people, I hardly sent back food when it's not correct.

But absa have frustrated me, And disappointed me

I took out a online loan followed the steps got approved now the next step is to accept the mandate so they can deduct the money from your account.

Shocker!!! I didn't accept a mandate because I didn't get a freaking mandate I've been struggling with these people for almost 2 months now, Took out this loan September the 8th and even more shocker they deducting money for funds I've never received. I keep being told someone will contact me bull**** no has thus far,

I have policies by them but I've had it im settling my other Debt and closing the account as I can't keep doing this with them.

0
Replies (3)
Absa
Absa's reply09 Nov 2021, 13:14
Official
Dear Chantelle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***9. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
Absa Bank Ltd 

Best regards,

Absa
Absa's reply09 Nov 2021, 13:29
Official
Dear Chantelle,
Please be advised that we sent an email to email address *** requesting additional information on the matter. Please reply for us to assist further. Thank you.

Best regards,

Absa
Absa's reply10 Nov 2021, 21:21
Official
 Dear Chantelle Tindall,   We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information.  Please be advised that we will be closing the case at end of day 11/11/2021 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.   Looking forward to hearing from you soon. 

Basani

Best regards,