Dissatisfaction

I've been banking with absa for more than 10 years. I took out a personal loan a few years ago. I've paid back more than R70 000 on a R70 000 loan. There wasn't any problems with me paying them. I app**** online, called them directly numerous times to get a R8000 top up on that loan. I was rejected over and over again. There was never any problems with me repaying my loan so it saddens me that they would reject a loyal and trustworthy customer like me. It really pains me that they would do that to me. Through this financial crisis I tried my best to stay on track with my payments whereas a lot of ppl didn't even bother because they blamed the pandemic. All I asked for was a measly R8000 top up. Sandro Oranzie id number *** email is ***