Dissatisfaction

I reported my Mother's death at an ABSA branch on the 21 September 2017. I have been sent from pillar to post and ABSA still has not closed her accounts and paid her remaining funds to her loved ones. I ran after the Wills department to process, I'm running after the Deceased Late department to process, while ABSA proudly advertises a 8day cycle. Everyday I call in and they tell me that they have booked the payment & yet here I sit with no payment. The problem with their system is no my problem, ABSA is a big company, they should have a contingency for perpetual system issues.

I'm beyond frustrated with ABSA.