CK
Charlene K

1 reviews | Active since Oct 2010

10 Sept 2015, 10:31

Dissappointing - Lack of response

Home Loan application withdrawn without notification.<br> Poor attempt to make contact.<br> Tried once - I was busy & asked her to call back in 20 minutes. She agreed but did not call back.<br> Called back another time when I was in a meeting so I did not answer.<br> Did not send a message or email.<br> When I contacted ABSA today, I was notified that the application was withdrawn due to hold on existing bond.<br> THIS IS A NEW APPLICATION !! It has nothing to do with the other bond !!<br> I already have an AIP and valuation completed from another bank for which I've submitted an application a day later than ABSA !!<br> Poor show ABSA !!

0
Replies (1)
Absa
Absa's reply10 Sept 2015, 12:32
Official
Hello charlie2404,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd