Dissappointed customer

My rating is actually zero (nil). I have been an Absa credit card holder for years, on the 30th i requested credit limit to be increased, i submitted the 3 months bank statement and 3 months payslip and submitted. i received automated message saying that a consultant will be in touch soon. On the 9th April i made a follow up with the bank telephonically and was informed that due to easter long weekend there was a delay. Till today no consultant has contacted me regarding my application. I just feel like cancelling this stupid credit card. Their service is apalling and so dissappointing.