Dissapointing Service from ABSA

<p>I am 49 years old, I've been a client with ABSA (Santam, Trust Bank, Volkskas) since 19 years old. </p> <p>Recently ABSA authorised a transaction of R21 000 on my Credit Card whilst there was only R10 000 availible, this for a possible *****ulant transaction, everything without my concent, I made numerous telephone calls to every posible contact number to try and stop this from happening, i was treated like a stupid fool, i was transfered from the one office to the other, all for nothing. Eventually i was asked to report a dispute, what a joke, i send numerous emails all for nothing, nobody is answering my questions, you cant phone them and then they had the adassity to call me and ask how am i going to settle the overspend amount which they authorised without my concent. This is now one month and nothing is happening from ABSA's side, nobody is explaining, nothing is happening. This is pathetic to say the least. How must i motivate my two daughters who is about to enter the adult world, to open there future accounts with a bank like ABSA, where is the client service they advertise so proudly, they are making thousands of rands out of me and other clients just to get poor service like this..Is there someone in ABSA that is proud enough that can assist....</p>