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Luyolo G

1 reviews | Active since Mar 2019

25 Nov 2021, 12:52

Dissapointing service

I did an application on the 16th of November i still have not received feedback. I have been calling daily to follow up, i keep being that an agent from back office will call me but till today.

Nwabisa - ***

0
Replies (3)
Absa
Absa's reply25 Nov 2021, 15:19
Official
Dear Luyolo Gqaboti Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
LG
Luyolo G's update25 Nov 2021, 15:29
Reviewer Update
Thank you looking forward to heating from you. I called today spoke to an agent she told me to hold for 2 minutes ended being an hour and i dropped the line.
Absa
Absa's reply26 Nov 2021, 08:36
Official
Dear Luyolo Gqaboti Thank you for your posting.

Please accept our sincere apology for any inconvenience caused.

Our office will provide you with feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care