JP
Janine P
1 reviews | Active since Sept 2018
28 Sept 2018, 11:41
Dissapointing service
I am VERY Frustrated.. whenever I call ABSA bank they put you through from one department to a next. I was on the phone for 30minutes to try and sort out a problem. eventually asked to speak to the manager and got placed on hold and no one coming back to me. phoned back then that person told me I need to go to a branch, why cant the first person I spoke to have told me this..
I am changing banks and I think ABSA bank is a disappointment
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Absa's replyOfficial
28 Sept 2018, 18:57Dear Customer
Thank you for bringing this matter to our attention. We apologise for the inconvenience caused to you, this matter could have been managed properly by the staff members on the initial call.
Kindly advise if you managed to visit the branch and the matter resolved?
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply28 Sept 2018, 18:57
Official
Dear Customer
Thank you for bringing this matter to our attention. We apologise for the inconvenience caused to you, this matter could have been managed properly by the staff members on the initial call.
Kindly advise if you managed to visit the branch and the matter resolved?
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,