DISSAPOINTED WITH ABSA'S NON SERVICE DELIVERY

On the 29/08/15 I went to the Absa atm at Nandos Springfield around 2pm only to find my card had been cloned. I received an sms R2000 was withdrawn from a saswich machine then i received another sms R3000 was withdrawn. I immediately contacted the Absa toll free number which didn't go through at the time, after several attempts i finally got through to a consultant to block my card. On the 31/08/15 I went to the branch at the Phoenix plaza and reported the incident,the consultant advised me to do a statement and they will further investigate,provided a reference ***, 8 days later on the 9/09/15 I receive an sms stating acknowledgement of receipt with the reference,\busy with investigation