NM
Neo M

1 reviews | Active since Apr 2014

26 Aug 2015, 18:28

Dissapointed with ABSA home loans

I called ABSA Home Loans the beginning of July 2015 to notify them that I am currently unemployed temporarily and wanted to know what options I have in terms of paying my home loans, my intentions was paying half of my home loan until I receive an income again and to my shock I was told that it is possible to pay half but my name will automatically appear at ITC as a bad payer.<br> <br> I mean it is years I've been with ABSA as my bank and home loan, i never missed a payment, I have a clear credit record, I find this very strange because I have a home loan with Standard Bank also and there is no such, they can even give you months without paying at all which ABSA dont have, also they have an option of paying half and no ITC involvement.<br> <br> When I saw that I had no choice, I asked to change the bond date from 01 to 15th and ABSA added R10 more on my monthly payments, but standard bank this is free of charge.<br> <br> ABSA says they are a bank that makes you \prosper"but their action says the opposite! The sun will shine again and I will have a choice again and no matter what the cost I am considering moving all my accounts and have nothing to do with ABSA."""

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Replies (1)
Absa
Absa's reply27 Aug 2015, 13:15
Official
Hello Neoma247,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd