Dissapointed service

I am disappointed by the service I received with the ***** department. I did an internet payment and the money was deducted twice on my account. I wanted to reverse the payment but was told that I can't reverse the payment using internet banking. I was advised that nobody can assist me with this query because it was after hours. I insisted to speak to the Team Leader Vimesh Maharaj who refused to assist let alone manage a conversation with me. I am disappointed with ABSA as a group considering that I have various accounts with them. I will not recommend ABSA to anyone and will definitley be looking at banking somewhere else.