Dissapointed in ABSA

On Wednesday the 06th of MAy 2015 at 21:46 I went to an absa atm to withdraw money from the atm. after putting my pin and indicating the money that I needed to withdraw, the card came out and as I was waiting for the cash the ATM went blank and there was a message that \Due to technical problems the atm cannot dispatch the cash". I then received a receipt from the same ATM showing that I had withdrawn the money and I even got an sms notification. after waiting for a few minutes at the atm I left with no cash expecting that the money will be deposited back into my account shortly since it did not come out. I was filling in petrol at that moment and I needed the cash to pay for fuel. since I did not have cash I then asked the petrol attendant to swipe my card and after trying several times he said its declining because there are insufficient funds. I was stranded with no cash and I had to wait for an hour at the garage waiting for someone to come and rescue me with cash. I then called the absa customer service at 09H15 on the 7th of May 2015 and after logging a call the call center agent told me that I will have to wait for 11 days to get feedback on my query. I am very disappointed """