Dissapointed in Absa!!!

<p>As a loyal client of Absa for the past 16 years I really am disgruntled at the lack of quality service the bank has to offer. I have been approached countless times by competitor banks whom I've rejected because of my loyalty towards Absa. All my products are with absa: VAF, HomeLoan, Preservation fund, Unit Trust, Credit Card, Cheque acc, Savings acc... to receive such lack of service is quite insulting. </p> <p>1. Tuesday 22nd November I went to Benmore garden to see a consultant about opening a depositor plus acc. There was only one consultant working and one person being assisted so technically there was no queue. The consultant made me wait an hour to a point where I ended up leaving because I had more important things to do. What is the point of a branch operating with only one available consultant?? </p> <p>2. I've sent countless requests for private banking service both online and through the Sandton city branch. I have not had any feedback or a follow up on transferring my account to private banking. FNB, as my employers recommended bank, has been knocking on my door to move my transactional baking and will provide private banking service. </p> <p> </p> <p>If this is how loyal partners of the bank are treated I can only imagine how onboarded new clients must be feeling. </p> <p>If nothing comes of this announcement in 24hrs, Absa can consider my our banking relationship void. </p>