DISSAPOINTED

I am a big fan of Absa bank but I am so disappointed with their Secunda branch CBD of what they did to my mother who is 73yers old and pensioner. She had Absa savings account which never had any problems you could deposit money to her account and she will get it now somebody said she must join Cheque account ,she is now struggling with bank charges and to my surprise they cant help her unless she changes her account how possible is that because she is getting paid from my late father`s employer as beneficiary so its highly impossible to go the company without badge can someone assist my mother please. She's been to the branch but didn't get any help