CB
Christine B
1 reviews | Active since Sept 2015
15 Jan 2025, 11:42
Dissapointed by Absa
I have app**** for a credit card a week ago, it was pre-approved, final approval would be received once required document were received. I have immediately shared the required documents, received emails from Absa confirming that document has been received and will be forwarded to the relevant department. This morning, I have received an SMS requesting for document again, I have resent it again, again received confirmation via e-mail that it has been received but still not feedback from them.
Why requesting for documents, confirming that it has been recieved, if you are not going to do anything with the document recieved?
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Absa's replyOfficial
15 Jan 2025, 15:56Dear Christine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareVanessa Crowe
Absa's reply15 Jan 2025, 15:56
Official
Dear Christine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareVanessa Crowe