TM
Thato M

1 reviews | Active since May 2018

03 Jan 2019, 12:24

Dissapointed by Absa

I have been an Absa Client for many many years and have been thinking about getting a consolidation loan and i was approached by FNB to transfer my salary to them and they will take over all my loan accounts and offer me one loan if i switch, which consolidates all my loans and i pay one installment. Before i could take up their offer, i decided to approach my Bank-Absa mainly because i have been a client of Absa for so many years and thought that they probably would not want to lose me as a client to another bank. I went to an Absa branch yesterday at the Grove Mall to apply for a switch loan and save, but was declined.. not because of affordability but something about me being a high risk and yet i have a Car Loan, Overdraft and Personal Loan with Absa. I am so dissapointed that i will probably have to consider the offer from Fnb. SADDENED!

0
Replies (3)
Absa
Absa's reply03 Jan 2019, 13:53
Official
Dear Customer
 
 Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
 
 Kind regards
 Claudette Lewis
 Group Customer Care
 Absa Bank Ltd


Best regards,

Absa
Absa's reply03 Jan 2019, 14:01
Official
Der Mrs. Mohapi my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is ***. Progress will be provided within the next 5 working days., feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.

Best regards,

TM
Thato M's update03 Jan 2019, 14:34
Reviewer Update
Thanks very much Claudette for your prompt response. Much appreciated.