Disrespectful staff and lack of care and service

I went to Absa Tambotie mall to open 2 x accounts for my kids. Firstly at the door the lady asked us what we wanted to do and we explained to het that we wanted to open 2 x accounts for our kids. She asked if we had proof of address , Kids Birth certificates . We had all of that and she asked us to sit down and wait for a consultant to call us. We waited almost hour from standing outside Absa to being helped. We then went into the consultant office and explained what we wanted to do . We then gave the Proof of address ( Municipal statement). The consultant just laughed. I then asked her what the issue was and why she was laughing. She then said that they could not accept the municipal statement because there was no area code on it. Really??? My wife then showed het a Foschini statement and one again same issue, They could accept that because it does not come as a attachment on email. My wife then gave a 3rd statement from Mr Price. Once again same story. The statement said our street name but didn't say "street" after the name. I then said I would give a statement so we can open the accounts. Well this also didn't help. I could only open for one kid as on my other kids birth certificate my wifes details was also showing so I wasnt allowed to open bank account for him. I've been banking with Absa before they were even Absa, they were United. This is the service we get? We then asked to speak to the manager. Went to her office and explained to her what the issue was. We were told by her that she would contact us the following morning. She only contacted my wife the following afternoon. Once again not sorted out. Said to my wife that she would contact het once again the following morning. And yes again only contacted the afternoon. This is now service? I think I will be withdrawing all my money and wifes money and be moving to another bank if this is the way that Absa wants to do business. Firstly Absa educate your staff to explain the issues and not sit and laugh. This is no joke and we did not come to see a comedy show. The only good service we received was the security guard outside offering to get me a chair to sit down when we were in the que. We could have gone to Capitec but decided to go to Absa , think I will be going to Capitec to open bank accounts. Sounds like Absa has enough customers and thats why they dont want to help and open new accounts. Surely making enough money. Just be mindful Absa without us Customers where does your salaries come from???