Disrespectful service

ABSA is something else, the level of service and disrespect . i had made 3 payment to ABSA credit card and two payment have not been allocated and today my account was debited with large amount , when i call they say i am in arrears . since August I have been paying and proof of payment was sent to their missing payment , to date payment were not allocated , every month i have to call Absa an fight the same fight . clearly someone at ABSA is not doing their job and they dont care . no one wants to be accountable . i need my refund today please