DISRESPECTFUL ATTITUDE

<p>I arrived at ABSA Port Shepstone today at approximately 08:45am. There was no one on the floor to direct me to the correct area. I waited at the desk where you make appointments to speak with consultants. The purpose of my visit was to participate in a Borrowers Education course that was arranged more than 2 weeks prior and reconfirmed with me twice. I waited for about 10 minutes when Hlengiwe Nqoko walked past me - I as an ABSA client had to greet her first / flag her down for assistance. She very rudely said to me that she thinks the lady sitting up on the ramp is the trainer but "I must let her finish" then she can go and confirm because the branch manager was not there and she did not know about this training. I in turn asked her on the estimated waiting time that me as an ABSA client would need to incur - her response was along the lines that "I am busy with something now and I do not know because nobody told her anything" Sumayaa the trainer then came to me and introduced herself and we waiting while Hlengiwe left us both there for an indefinate timeframe. Robyn Bailey then walks past and was very helpful - she arranged us a vacant office and even though we could not have a break we had been able to conduct our business. I am deeply disturbed by Hlengiwe's attitude towards me as it was very disrespectful as if she has had a bad morning and it was all my fault that I arrived for my training and I as a client have distracted her and disturbed her. Maybe she is on your board of directors and that is why I was treated like that. After all I just signed up for a home loan with ABSA so I gues I owe Hlengiwe the money. This is how it felt. I am a very calm person, it takes a lot to upset me. My whole day is ruined. I come home and tell my wife that I have been disrespected by another woman and we both not ok, I have decided that once everything is sorted I will move everything out of ABSA and I will not want to do business if this employee is still there. My family also banks with ABSA and I am going to tell them about this person. We have great service from other employee's but this lady is horrible for ABSA. </p>