Disrespect from ABSA Consultant

This is really annoying it is not the first time I send a complaint about your consultants. I have a complaint about Linda from premium banking department. The consultant dropped the line while I asked him to assist me with my account. This account was closed and we opened a new one. My employer mistakenly transferred money in my old account. I sincerely asked him to provide me with a letter, which he said he won't be able to do his side; I did acknowledge and understand that he won't be able to do what he's not been assigned to do. I believe he could have even provided me with other possible solutions to help, all he did was repeat what he had already told me like I'm some idiot who doesn't understand and did not even want to understand what I wanted from the bank. Then I asked to speak with his team leader due to the reasons that I needed urgent assistance from the department than he decided to drop the call. I felt that this treatment is unacceptable as it is not aligned with the ABSA values. I feel that from my side he did not respect my time and requests he treated me like those public sector workers who just want to get you out of the way. Also, with the manner in which he answered his phone, I could hear from my side that the enthusiasm to serve was not there. I am seriously disappointed with the level of service we are getting from ABSA consultants.