1 reviews | Active since May 2016

23 May 2016, 19:37

Disrespect at its best

<p>I've never been so disrespected by a staff member.. </p> <p><br />1st she gives me inadequate information at reception, which is a clear indication of incompetence..</p> <p><br />I got to Absa and I was assisted by Dudu on the Sa****ay morning in Balfour Park Mall .. She's asked if I'm there for a new account, and Specifically made it clear that I I'm there for an Account Closure,that was my initial request.. I then told her that I wanna see what other products Absa has to offer.. A ticket was printed for me(S014).. Then when I finally got attended, the service consultant said I'm in the wrong area, I told her that the ticket was printed by the receptionist. </p> <p><br />Then when she got confronted about the matter, instead of taking ownership, and try to fix a wrong, she totally denies what I had primarily told her.. She had nerve to Lie about what I had requested.. <span style="font-family: 'Avenir W01';">And totally ignores me flat when I confront her.</span></p> <p><br />This is the ******* I don't need especially when I'm paying for this service if it was free, then by all means I'd understand... But this unfortunately I happen to be paying.. The fact that she had the audacity to flagrantly lie about it, is completely unprofessional and intolerable not to mention *********.. </p> <p> </p>

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Replies (1)
Absa
Absa's reply24 May 2016, 11:49
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd