dispute on lost card and block account

On the 4/01/2016 I have block a lost card reference from Absa *** and the consultant advice me go and do dispute on my account and do card replacement , which on the 05/01/2016 went to tembisa branch to do dispute and the give me a case no *** . ABsa has fail to give me feedback or to send me SMS to update me on the case finding . The waiting period was between 5 to 9 days of which no update was given since then .