Dispute of R70 Card Fee

Dear Absa Card Services,

I am disputing a R70 fee app**** to my account. My original card was never collected by me and was destroyed by the bank before I could collect it. I then requested a new card, yet I am being charged for a replacement that was necessitated by the bank’s action.

Since the first card was destroyed by the bank and never in my possession, this fee is unjustified. I request that this charge be reversed immediately.

If this matter is not resolved promptly, I will escalate the complaint to the Ombudsman for Banking Services (OBDS).

Please confirm once this has been corrected.