DISPUTE DIVSION - A VOID HOLE OF EMPTINESS!

I reported a *****alent action on my Cr Cd 01/10 - and had it stopped and replaced. Was told to email the Dispute Divsion regarding the reversing of the amount paid out on the card - to date I have sent 4 emails - no reply - such a deep void of emptiness!!!! it is now the 20 days later!