Dispute Department

Item: Absa
Rating: 1
Author: Anton S

I am now fed-up with the incompetence from ABSA!!

No one from dispute department is coming back to me since 28th September. I need ***** charges to be reversed back into my account.

There is no contact number for the dispute department and they are not responding to my emails. I’ve been contacting the ***** line every single day and they are unable to provide me with any feedback – the only answer I receive is contact the dispute department. How can I contact them if they do not respond to my mails and if there’s no number to contact them on?

Is there any competent people working at ABSA??

Helpful (0)

Replies (2)

Absa's replyOfficial

19 Oct 2018, 13:55

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply19 Oct 2018, 13:55

Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's replyOfficial

21 Oct 2018, 20:50

Good day Mr Saayman, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,

Absa's reply21 Oct 2018, 20:50

Official

Best regards,