Disppointing Online Credit card application turnaround

Good day

Im dissappointed with the turnaround service from Absa. On 7th Aug 2018 I app**** online for the credit card, emailed through all the documents required. I was approved and quoted and I was told that on the 17th Aug 2018 the courier will be in contact with me to deliver the card.

Today 27 Aug 2018, I have called Absa countless times before this day, and today I am not that the bank is verifying my account with my personal bank. Like realy, how do you do this on the final stage where as this should be done on initial first stage prior to approving customers.

I am so disppointed with ABSA, and worse is that even the Branch consultant recommeded to come straight to the branch as this online application platform is a disaster. Mind you, since I did this application, I have never ever recieved any call from Absa people, Its me who continously having to call to request feedback and as always I am told that there has been an escalation. Pathetic if you ask me.

I need someone to process what is required or if not I can go get professional service from another bank.