DISPLEASED CUSTOMER

My name is Ziyanda. I made an application for a credit card at ABSA bank on the 17th of October 2015 and i sent the required documents only to be told a month later when I called them (as usual) that my application had expired.The Agent that was assisting me (on the 14th of November) managed to recapture the application and I had to send the requested documents After waiting and following up through ABSA complaints department I finally received a call from the quotation department to discuss my quotation because the application was approved and the gentleman that I spoke with said now that the quote was done it was going to take about 7-9 working days for card to be delivered. For some reason today(07 - 12- 2015) I phoned the credit card department and I held on for more 40 minutes with no answer and I therefore decided to call the complaints department only to be told that the card is not appearing on their system meaning that it has not been done.I feel im being treated unfairly as a new customer. No one seems to care. I have to spend airtime following up on their poor, stinking service. Its unfair for me to wait this long its really not fair. HELP