display of competence, care and urgency by Godfrey

I needed to urgently use my credit card but didn't have the physical card and would need to wait for several days for a new one to be delivered. A friendly and efficient client services consultant by the name of Tondani then advised me to speak to the bank manager as he was the only one with the authority to bypass certain processes so as to meet my need at the time I wanted which was immediate. Godfrey (the manager) then explained to be the complexities around my case but said he would attempt to assist me and he did so with competence, care and urgency and for that I would like to compliment him and his staff and branch at large. This is the type professional service standard our country must operate with (particularly by African professionals serving African compatriots) and they are great ambassadors of such service.