Dismissive Consultant

I had a very disappointing experience at this ABSA branch located at 124fox street. After losing my bank card, I app**** for a replacement and was told to return after three days to collect it. When I came back, the consultant refused to assist me because I was using a green ID book, despite ABSA having other verification methods such as fingerprint verification.

The consultant (Miss Thoko)was rude and dismissive. I was then referred to the customer service manager(white lady), who made me wait and, after hearing my explanation, sided with the consultant without properly addressing my concerns. I felt dismissed and treated unprofessionally, as it was clear they supported each other rather than trying to help resolve the issue.

I left the branch without assistance and went to another ABSA branch, where the staff were shocked by my experience. They confirmed that my green barcoded ID is valid and were able to assist me without any issues. They also helped arrange for my card to be transferred for collection in Alberton.

This experience reflects poor customer service, lack of professionalism, and inconsistency between branches. Very disappointing.