Dismal service from my bank

<p>So on the 8th of April 2017 I sent an ABSA CASHSEND using my ABSA APP on my device. The amount was R100 which went through from my account but the sms was never sent to my 15yr old brother on his birthday. I then rushed to ABSA at Ghandi Square and a lady by the name of Tumi Seate, if I'm not mistaken, helped me. Unfortunately it was not a matter she could resolved as it was an internet banking matter. She then transferred me to that department, where I spoke to Ms Nompumelelo Shongwe who assured me that the money would be reversed in 24-48hrs but that never happened. Instead I waited the whole week until I went back to the same branch on Saturday the 15th, Tumi again transferred me to the same department and we spoke to Melissa who also said the same thing. I waited until today, I went back again today and spoke to the branch manager Anna-Marie Koen who also transferred me to the same people and I spoke to the same Nompumelelo and she later transferred me to her Team leader-Lali Mahuma who also gave me the same story that they're gonna sort it out. I cannot believe that my own bank can give me this type of treatment. I don't know if I can still trust ABSA after all this. Yes it was a small amount but it's still my money and what if this happens when I send a larger sum of money. They're admitting that the error is on their side but yet they're not reversing my money. I have been really inconvenienced by this.</p>