Dismal service from Mokgadi Kgagamedi

For a department responsible for servicing customers ABSA's Property Hub falls dismally short, all at the hands of Mokgadi Kgagamedi. she has no concept of customer service, and blamed a 41 day delay for an application on internal issues which fell on myself the customer to rectify for her. She has no concept of time, customer feedback, or teamwork with others in the property hub space which I can commend for trying to their best to assist where Mokgadi has less than fell short of. Deeply saddened by how far a long standing company like ABSA has fallen at the hands of a lowly few.