Dismal private banking service from Absa - building loans

Absolute dismal service from Absa. I am a private bank client of Absa. Took three months to get my Absa building loan approved and registered and only after my lawyer climbed into the inept software system and dismal way Absa treated me. Building loan shaped so that they only pay out for work done according to subcontracted valuer and thus always pays the builder short which means you have to make up the difference out of own pocket. No lateral thinking or integration of knowledge and the Absa staff functions from a no-good-client-services point of view. Dismal to do business with Absa, being treated more like a ******** than a private banking client. My advice is to go somewhere else - Absa definitely not for building loans, definitely not for good client services and definitely not for any lateral thinking and they display poor intellectual capital. After years with Absa, with a clean credit record, this will be my last hoorah with Absa.