DISINTEGRATED BANKING DISGUISED AS ONLINE BANKING

I made a loan online with the bank on 7/02/2022, was provisionally approved, promised a call back to complete transaction. BUT I had to call back... 1. on 08/02/2022 I called an entire day with no success and nowhere in the IVR was there an option to suggest a call back! 2. Upon approval, the system promised that a consultant would call me back, NOTHING. 3. on 08/02/2022 while I am waiting for my application outcome, I receive a call from a loan consultant asking to offer me a loan, I asked if they knew that I app**** for 1, they said they had no clue, they didnt have access to such information BUT they are calling me for a loan, told her i could not open 2 loans... 4. I managed to get through to somebody after 2 attempts of over 35 minutes, when we eventually get down to business, the consultant (Boitumelo) tells me that she cant proceed as I need to submit my ID copy, WTH, how on earth would I have known that I needed to submit additional information had it not been for my call, I sit waiting for a response but...

You would assume that during these times, online banking is top of the list on ABSAs minds but what do you know. 1 would expect online business to be fast and easier BUT, its better going into the branch, now where do we have the time to run to the branch.

I am disappointed in this bank