BA
Bronwen A
1 reviews | Active since Jul 2018
28 Jan 2019, 17:02
Disillusioned
VERY disappointed... in October 2018 my husband forwarded a Bond Home Loan Restructure Request with an Application for a Debit Order. It appears that the request for Restructure was declined and Absa never implemented the Debit Order Application...
Now my husband is walking on eggshells as we could lose our home...
23 January 2019 - he did put a stop-order in place and then he phoned the call-centre from Absa Branch (Mall @ Carnival) . The consultant was not forthcoming with assisting him. Once putting the phone down, not one of the assistants even offered to help and they could clearly see that he was irritated by their actions.
What now, Absa???? Who can we contact regarding this matter (in Benoni) as we are not able to travel through to Johannesburg.
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Replies (1)
Absa's replyOfficial
31 Jan 2019, 21:54Hi Bronwen,
Thank you for your posting. With regard to the concerns raised, kindly see email sent to you.
Thank you.
Basani Hlungwane
Group Customer Care
Thank you for your posting. With regard to the concerns raised, kindly see email sent to you.
Thank you.
Basani Hlungwane
Group Customer Care
Best regards,
Absa's reply31 Jan 2019, 21:54
Official
Hi Bronwen,
Thank you for your posting. With regard to the concerns raised, kindly see email sent to you.
Thank you.
Basani Hlungwane
Group Customer Care
Thank you for your posting. With regard to the concerns raised, kindly see email sent to you.
Thank you.
Basani Hlungwane
Group Customer Care
Best regards,